<h2>Payment failed</h2><ul><li>Check that your card has not expired</li><li>Ensure you have sufficient funds</li><li>Go to <strong>Settings &gt; Billing</strong>, click "Manage billing" to update your payment method</li><li>Contact your bank if payments are being blocked</li></ul><h2>Unexpected charge</h2><p>Go to <strong>Settings &gt; Billing</strong> to see your usage and transaction history. Click "Manage billing" to view detailed invoices.</p><p>If you believe there's an error, contact support@menturi.com with details about the charge.</p><h2>Need a refund</h2><p>Contact support@menturi.com with details about the charge and reason for the refund request.</p><h2>Can't find invoices</h2><p>Go to <strong>Settings &gt; Billing</strong> and click "Manage billing" to access your billing portal where you can view and download invoices.</p><h2>Credits not showing</h2><p>Credit purchases may take a few minutes to appear. Refresh the page and check <strong>Settings &gt; Billing</strong>. Contact support if credits still don't appear after 15 minutes.</p><p>See also: <a href="/article/9869803-overview">Billing Overview</a> | <a href="/article/8419871-billing-questions">Billing FAQ</a></p>

Common billing problems and how to resolve them.

Billing Issues

Feedback

Roadmap

Changelog

Siim Nurges

New to Menturi? Start here to create your account and learn the basics.

Getting Started

Create your Menturi account and set up your workspace.

Creating Your Account

A walkthrough of your first conversation in Menturi.

Your First Chat

Get started with Menturi in under 5 minutes.

Quickstart

Feature Overview

Learn how to chat, switch models, use modes, and get the most out of Menturi.

Using Menturi

Starting a New Chat

Pre-configured modes for writing, coding, analysis, and more.

Chat Modes

Find past conversations by searching your chat history.

Searching Chats

Share chats with teammates to collaborate.

Sharing Conversations

Tag teammates in shared chats using @ mentions.

Using @ Mentions

Upload documents, images, and code files to chat with AI about them.

Uploading Files

Control when the AI responds to your messages.

AI Reply Toggle

Overview of all AI models available in Menturi.

Models Overview

How to pick the best AI model for your task.

Choosing the Right Model

Let the AI search the web for current information.

Web Search

Comprehensive research with multi-source synthesis and citations.

Deep Research

Connect your documents and data sources so the AI can give more relevant answers.

Knowledge Base

Connect your documents so the AI can reference your company knowledge.

Knowledge Base Overview

Uploading Documents

Sync files from Google Drive to your Knowledge Base.

Connecting Google Drive

Sync pages from Notion to your Knowledge Base.

Connecting Notion

Import Confluence pages to your Knowledge Base.

Connecting Confluence

Always include key documents in AI responses.

Pinning Documents

Tips for building an effective knowledge base.

Best Practices

Invite teammates, share conversations, and work together with AI.

Team & Collaboration

How workspaces and teams work in Menturi.

Team Overview

Understanding workspace roles and what each can do.

Roles and Permissions

Working in Shared Chats

Tips for getting the most out of Menturi as a team.

Configure your profile, workspace, security, and API keys.

Settings

API Keys (BYOK)

Bring Your Own Keys (BYOK) lets you use your own API keys from AI providers.

API Keys Overview

OpenAI API Key

Anthropic API Key

Google API Key

xAI API Key

Mistral API Key

DeepSeek API Key

Manage your personal information and preferences.

Profile Settings

Workspace Settings

Keep your account secure with strong authentication.

Security Settings

Analytics

Subscription plans, payments, and invoices.

Billing

Manage your subscription, payment methods, and invoices.

Billing Overview

The Standard plan for individuals and small teams.

Standard Plan

Full access to all features including Knowledge Base and Advanced Research.

Professional Plan

Custom pricing with SSO, volume discounts, and priority support.

Enterprise Plan

Troubleshooting

Common chat problems and how to fix them.

Chat Issues

Login problems, password reset, joining workspaces.

Account Issues

Documents not found, processing stuck, sync problems.

Knowledge Base Issues

Common performance problems and how to fix them.

Performance Issues

Frequently asked questions about Menturi.

FAQs

General Questions

Common questions about accounts, passwords, and workspaces.

Account Questions

Common questions about chatting and using AI in Menturi.

Chat Questions

Common questions about the Knowledge Base feature.

Knowledge Base Questions

Common questions about plans, payments, and billing.

Billing Questions

How can we help you?

Help Center

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