Knowledge Base Overview
Connect your documents so the AI can reference your company knowledge.
Written By Siim Nurges
Last updated 4 days ago
📚 Knowledge Base is available on Professional and Enterprise plans only.
What is the Knowledge Base?
Your Knowledge Base stores documents that the AI can reference when answering your questions. Upload files or connect cloud storage, and the AI will use your company knowledge to give more relevant answers.
Benefits
- Answers grounded in your data — not generic responses
- Company-specific context — uses your terminology and products
- Up-to-date information — from your latest documents
- Shared across your team — everyone benefits
Getting Started
- Go to Settings > Knowledge Base
- Upload files directly, or click Connections > Add a Connection to sync Google Drive, Notion, or Confluence
- Wait for processing to complete
- Start chatting — the AI will automatically reference your documents when relevant
How the AI Uses Your Documents
The AI automatically searches your Knowledge Base when your question seems relevant. You can also:
- Pin documents to a specific chat so the AI always considers them
- Ask explicitly: "Based on our brand guidelines, ..."
Learn more: Pinning Documents
Organization-Wide Access
Documents in the Knowledge Base are available to everyone in your organization. This makes it perfect for:
- Brand guidelines and style guides
- Product documentation
- Company policies and procedures
- Training materials
Usage Limits
Professional plan includes:
- 100 pages per seat per month
- Additional pages: $0.05 per page
You can enable "Block at limit" in settings to prevent overage charges.
Plan Availability
- Professional: Full Knowledge Base access
- Enterprise: Custom limits
The Standard plan does not include Knowledge Base.